Our AML and Verification Commitment
At Betflare Casino we apply a documented AML and KYC policy, last updated on 16 February 2024. The policy sets out how we verify your identity, monitor transactions and handle accounts while checks are in progress. Verification is required before withdrawals, and completing it promptly helps avoid delays. These terms can be updated, so please read the current version and contact us if anything is unclear.
Identity Verification
We verify your identity in stages. The first stage collects your personal data and must be completed before withdrawals. Further stages apply as your deposit or withdrawal activity grows, up to full identity, address and source of funds verification. Checks may include an image of your ID next to a handwritten six-digit random number and a second image of your face, and electronic verification is run against two databases. Transactions and accounts can be held until all checks are finished.
Information We May Request
To complete verification we may ask you for the following documents and confirmations.
- A photo ID or passport
- A recent utility bill that matches your registered details
- Copies of your payment card with the middle eight digits and security code hidden, or proof of an alternative payment method
- A signed authorisation form
- A verification call with our team
- Where manual proof of address is requested, a document issued within the last three months
Source of Funds and Wealth
At the highest verification stage we ask you to confirm where your money comes from. Acceptable examples include business ownership, employment income, inheritance, investments and family funds. We may request evidence of the legitimacy of the source and additional confirmation of your bank or card details.
Enhanced Checks
Enhanced due diligence applies once your cumulative deposits or withdrawals pass the thresholds set in our policy. These checks add deeper identity, address and source of wealth verification on top of the standard stages. Players who convert cryptocurrency to fiat are treated as medium risk under our risk assessment, and we do not accept players from regions classified as high risk.
Accounts and Transactions During Checks
While a verification or AML review is open, we may hold the related transactions or restrict the account until the checks are completed. We recommend responding to any document request quickly so that holds are lifted as soon as possible.
Payments and Ownership
Your registration details must match your legal identity and the ownership of your payment method. Payment methods belonging to third parties are not permitted. Funds and accounts cannot be transferred between players, and only one account is allowed per player, IP address, home address, payment card and email address.
Ongoing Monitoring
We monitor transactions on an ongoing basis for patterns such as rapid withdrawals, the use of multiple banks, changes in account behaviour and ownership inconsistencies. Suspicious activity is reviewed by our AML officer, who decides whether a report to the financial intelligence unit is required. Identification data and transaction records are kept for at least ten years, and our programme includes annual risk assessments, staff training, encrypted records and audits.
Contact Us
If you have questions about verification, a pending check or this policy, contact us by live chat or by email at [email protected]. Verification may delay withdrawals, and our team can tell you what is needed to complete your checks.