Our Commitment to Responsible Gambling

Staying in Control

Gambling works best as a leisure activity when it stays within limits you set for yourself in advance. A few simple habits make a real difference:

• Decide how much money and time you can comfortably spend before you start playing, and stick to it.
• Treat gambling as entertainment, not as a way to make money or recover losses.
• Never chase losses. Accept them as part of the game.
• Take regular breaks and keep gambling balanced with other activities.
• Avoid gambling when you are upset, stressed or under the influence of alcohol.
• Use the limit tools in your account to put your decisions into practice.

Limits and Player Tools

We offer deposit, bet, loss and session limits that you can set on your account. Lowering a deposit limit takes effect immediately, while increasing one may require a cooling period before the change applies. Limits are not retroactive, so they apply from the moment they are set. To request any of these tools, contact us at [email protected].

• Deposit limits control how much you can add to your account.
• Bet limits cap the size of your wagers.
• Loss limits restrict how much you can lose within a set period.
• Session limits help you manage the time you spend playing.

Cooling-Off and Self-Exclusion

If you need a break, you can request a cooling-off period of at least seven days. During this time, deposits and promotions are blocked. You can also request a self-exclusion or timeout lasting at least 24 hours, with options such as 48 hours, seven days or 30 days. Once activated, self-exclusion cannot be cancelled until it expires. To request either tool, email [email protected]. Please withdraw your funds before the exclusion begins, because we cannot assist with withdrawals during the block. Reopening your account after the exclusion period ends is not automatic and must be arranged through our support team.

Recognising the Warning Signs

Problem gambling often develops gradually. Being honest with yourself about your habits is the first step toward staying safe. Our Responsible Gaming page links to the Gamblers Anonymous 20-question self-assessment, which can help you evaluate your relationship with gambling.

• Spending more money or time on gambling than you planned.
• Chasing losses or gambling to escape personal problems.
• Borrowing money or selling belongings to fund gambling.
• Hiding your gambling from family or friends.
• Feeling restless or irritable when trying to cut down.
• Neglecting work, studies or relationships because of gambling.

Getting Help

If gambling stops being fun, support is available. You can contact our team at any time by live chat or at [email protected] to activate limits, cooling-off or self-exclusion. For independent help, Gamblers Anonymous offers a self-assessment and peer support, linked from our Responsible Gaming page.

• Gamblers Anonymous

Underage Gambling

Betflare Casino is strictly for players aged 18 or over. Accounts are limited to one per player, and registration details must match your legal identity. We carry out verification checks that can include photo ID or a passport, proof of address and payment method ownership, and we may hold transactions or accounts until these checks are complete. If you share a device with minors, keep your login details private, never leave a session open unattended, and consider using parental control software to block access to gambling sites.