Privacy Policy
This privacy policy explains how Betflare Casino collects, uses, shares and protects your personal data when you use our website and services. Please read it carefully. We may update this policy from time to time, and the current version always applies, so we encourage you to review it regularly.
Who We Are
Betflare Casino is operated by Fortuna Games N.V., a company incorporated in Curaçao under company number 162413. Fortuna Games N.V. holds a licence from the Curaçao Gaming Authority, licence number OGL/2024/112/0974, issued for betflare.io. The operator acts as the controller of the personal data processed in connection with our services.
Data We Collect
We collect personal data that you provide to us and that arises when you use our services. The categories of personal data we process include:
- Name
- Date of birth
- Address
- Phone number
- Email address
- Identity document details
- Additional information where required for account, payment or verification purposes
How We Use Your Data
We process your personal data only where we have a lawful basis to do so. Our legal bases include your consent, the performance of our contract with you, compliance with our legal obligations and our legitimate interests. We use your data for the following purposes:
- Providing account and gaming services
- Processing payments
- Fraud prevention and transaction monitoring
- Maintaining the security of our services
- Responsible gambling measures
- Customer support
- Marketing communications where you have consented to them
Cookies
We use cookies to support your experience on our website, to measure performance, to deliver our services and to meet regulatory requirements. You can manage cookies through your browser settings, although disabling some cookies may affect how the website functions.
Sharing Your Data
We share personal data only for the purposes described in this policy. Your data may be shared with service providers, payment providers, analytics partners and authorities where required. We do not share your personal data with third parties for their own marketing purposes. Marketing consent can be withdrawn at any time, and withdrawal of consent does not override retention required by law.
Data Retention
We retain personal data for as long as necessary for the purposes described in this policy and to meet our legal obligations. Where anti-money laundering rules apply, we retain relevant data for at least ten years as required by law.
How We Protect Your Data
We apply technical and organisational measures to protect your personal data. These include encrypted and password-protected databases, firewalls and TLS 1.2 connections with 256-bit encryption. We also carry out identity, address and payment-ownership checks and monitor transactions to help prevent fraud and misuse.
Your Rights
You have rights over your personal data and can exercise them by contacting us. Your rights include:
- Access to your personal data
- Correction of inaccurate data
- Erasure of your data
- Restriction of processing
- Data portability
- Objection to processing
- Rights regarding automated decisions
- Withdrawal of marketing consent at any time
Contact Us
If you have questions about this policy or wish to exercise your rights, you can reach our privacy contact at [email protected].